Comments on: MySQL Enterprise Registration Emails http://ebergen.net/wordpress/2008/03/05/mysql-enterprise-registration-emails/ You will probably want some waders, a pick axe, and one of those hats with a light on it before you go in here. Thu, 20 Nov 2008 23:15:52 +0000 http://wordpress.org/?v=2.6.2 By: Rob Young, MySQL http://ebergen.net/wordpress/2008/03/05/mysql-enterprise-registration-emails/#comment-103837 Rob Young, MySQL Wed, 05 Mar 2008 19:31:22 +0000 http://ebergen.net/wordpress/2008/03/05/mysql-enterprise-registration-emails/#comment-103837 Thanks for blogging on this! Many of your concerns are a recognized symptom of the manual validation we currently have built around our fulfillment process. We are looking at ways to streamline the new customer experience by moving to a third-party solution, but as with all things this takes time. I believe that cutting out some of the emails up front and putting new customers in "touch" with their new software and services quickly will help out tremendously. That said, we (the MySQL Renewals and Product Management teams) recognize the need to improve in the area of customer onboarding (and have plans to do just that!). Your comments are appreciated and will be factored into our plan for on-going improvement. Thanks for helping make MySQL the most popular open source database in use today! My best, Rob Thanks for blogging on this! Many of your concerns are a recognized symptom of the manual validation we currently have built around our fulfillment process. We are looking at ways to streamline the new customer experience by moving to a third-party solution, but as with all things this takes time. I believe that cutting out some of the emails up front and putting new customers in “touch” with their new software and services quickly will help out tremendously.

That said, we (the MySQL Renewals and Product Management teams) recognize the need to improve in the area of customer onboarding (and have plans to do just that!). Your comments are appreciated and will be factored into our plan for on-going improvement.

Thanks for helping make MySQL the most popular open source database in use today!

My best,
Rob

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